Retail

Our retail teams create memorable and engaging experiences to connect customers between digital and physical shopping environments. Each location has both front-of-house styling and customer-facing staff as well as back-of-house visual merchandising and operational support roles.

Workspaces

NSTO has over 24k square feet of office and photo studio space across New York, NY and Richmond, VA, with an additional 60k square feet in Sandston, VA.

Interested in joining one of our Virginia-based teams? Learn more about living in and exploring the vibrant city of Richmond, VA in the footer, below.

PHOTO STUDIO

The state-of-the-art studio brings our brands to life by executing our editorial and e-commerce imagery. Consisting of photography, retouching, styling, production, casting, and copywriting staff, this team produces the vast majority of our visual and copy assets.  

WEB DEVELOPMENT

The Web Development team engineers technology solutions and manages all new feature/application development on our e-commerce sites. This team is full of innovators and problem-solvers, working collaboratively with other departments to meet business goals and the needs of our online customers. 

WEB MERCHANDISING

This team drives the visibility of product placement on-site, curates collections, and drives e-commerce product publishing. Using data and analytics, they work closely with our Web Development team to ensure our online shopping experience is an enjoyable experience.

CUSTOMER EXPERIENCE

Working closely with UX and Development, this team uses their customer and product knowledge to leverage both quantitative and qualitative tools, and create a seamless customer experience. Providing outstanding service to customers via email, chat, and phone, this team also resolves questions and issues in a prompt and courteous manner.  

OPERATIONS & IT

This department oversees general business, retail, e-commerce, and warehousing software and systems-supporting teams across the company-and constantly strategizing improvements to operational effectiveness for our retail and warehousing logistics.  

FINANCE

This team leads financial planning and analysis, including budgeting, quarterly forecasts, and long-term planning. They also oversee all accounts payable, month-end close processes, and vendor compliance matters. 

PEOPLE OPERATIONS

This team works to attract, develop, and retain outstanding talent. In addition, they work collaboratively to strategize and launch new programs, events, and benefits that contribute to our culture and high employee satisfaction rate. They also oversee facility operations, staff events, activities, and internal communications.  

CREATIVE

This department provides Creative Services for the whole NSTO group. From branding to event production, Creative is responsible for the brand perception and consistency across all channels and formats, including third party channels and partners that need to increase their own brand equity.   

MARKETING

Our Digital Marketing team optimizes and grows digital traffic on our platforms (across web, email, and social) and manages all digital marketing efforts (email, social & site ads, etc).  

MERCHANDISING

Through seasonal buys and category strategies, this department curates a mix of emerging and established designers, ensuring high sell-through via in-depth data review and analysis. They manage relationships with brands, set the tone for the season, and communicate the buys and deliveries to other teams. Senior members of this team travel frequently. 

PLANNING

This department monitors sales and stock (online and in-store) while managing allocations to ensure that product is in the right place, for the right customer, at the right time. They also maximize margins through data analysis and forecasting, report findings to other teams, and strategize/implement tactics to meet KPI and plan goals. 

PRODUCT DEVELOPMENT

This team is responsible for strategizing, designing, sourcing, and producing multiple men’s and women’s private-label brands for both Need Supply Co. and Totokaelo, including NEED, Viden, and Totokaelo Archive.